About the experience
What can I expect from the event?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt.
Where is the experience located?
The experience is located at Immersive Center Donauturm, Donauturmplatz 1, 1220 Vienna, Austria.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue. You'll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.
How long does the experience last?
The immersive virtual reality experience lasts about 45 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Will food and beverage be available on site for purchase?
Yes, there will be non-alcoholic beverages available on site for purchase at our lobby. There is also a Restaurant in the Donauturm.
Is there parking available?
The venue has on-site parking available at the Donauturm.
In which language is the experience available?
Enjoy the experience in three languages: German, English and French.
Do you offer guided visits?
We have our helpful staff at each phase of the experience, and there is a virtual guide in the experience. If you need additional assistance throughout the duration of the Virtual Reality experience, you can raise your hand and our staff members can answer any questions.
What is the minimum age and height for the immersive expedition?
The minimum age for the immersive virtual reality expedition is 6 years. However, this event is more suitable for children aged 9 and over. Parents and/or legal guardians are solely responsible for all children. This is to ensure the safety of the children.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps. For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site. You will be able to wear your glasses, so please bring any prescription eyewear that aids your vision.
Is it possible to wear glasses?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
Note to any visitors wearing prescription glasses: we advise using normal reading glasses, as other types such as varifocals may lower the overall viewing experience.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 4 people can follow the expedition and travel together.
Is it possible to sit during the experience?
No, the experience is made for you to wander the space for 45 minutes. For individuals with reduced mobility we suggest bringing a movement aid such as a wheelchair or a walker.
What does the equipment consist of?
The immersive expedition equipment consists of an adjustable virtual reality headset. The headset is compatible with glasses, so please bring your prescription eyewear.
Are personal backpacks allowed into the experience?
Personal backpacks (even small ones) are not permitted during the experience. Smaller bags can fit into complimentary lockers on-site.
Are there lockers and or a coat check on site?
Yes, lockers are available on-site.
About tickets
Where can I get tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit and debit cards.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Can I get a gift card?
Yes, by going to the gift card section
HERE, you can buy a gift card online which can be used for the experience.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Do all the members of my group have to be together to begin the experience?
Yes, if you want to do the experience together you must register together on-site. If your group may arrive at different times, we suggest you order your tickets separately.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please
contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our
T&Cs.
Can I make a group booking?
Yes, Horizon of Khufu: A Journey in Ancient Egypt is a great activity for schools and day camps interested in exploring history, art, and technology. The VR experience also makes for a novel team bonding or large group activity. We offer preferential pricing for groups and will work with you to create a fun and enriching experience. For more information, please don't hesitate to contact us at immersive-center@creartive-group.com with your preferred attendance date and the size of your group.
Do you offer press passes?
If you would like a press pass, please email immersive-center@creartive-group.com.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. Please note that you can only enter the building starting from 10:00. If you miss your check-in time, speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon arrival; otherwise, you may lose your ticket.
Can I bring animals? Are service dogs allowed?
Due to the nature of multi-user tracking technology, non-service animals are not allowed in order to avoid collision with other users in virtual reality.
Service animals are welcome at our venues. For safety reasons, however, service animals generally cannot be in the VR play area while participants are wearing headsets. During the VR experience, guests lose vision and awareness of their surroundings, which could create a risk of injury to you, your animal, or other guests.
To make sure you can still enjoy the experience, we offer the following accommodation:
Companion Ticket: If you would like your service animal nearby, we can provide complimentary admission at the entrance of the experience for a companion to join you during your session. The companion will not wear a VR headset but can accompany you and your service animal in the VR arena to supervise and ensure the animal remains safe and close.
Our team is happy to work with you to plan the best option for your visit.
What are the closest stations? What's the best public transportation?
There are several public transportation options available. The closest metro station is Kaisermühlen-VIC (U1 line).
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Weapons, drugs, sharp objects, and outside food or drinks are not permitted. Smoking and vaping are not allowed.
Will restrooms be available on site?
Yes, restrooms will be available within the venue for your convenience. Please ask our staff if you are unable to locate them.
Is there a Lost & Found?
We would recommend you return to the venue to inquire if the staff has found your belongings. If you cannot ask them on site, please contact immersive-center@creartive-group.com.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue.
Is the experience accessible for deaf/visually impaired people?
The visual content of our immersive expedition is not subtitled, so it is not fully suited for customers with a hearing impairment. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.
I have hearing aids. Am I able to do the experience?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
Is it safe to experience this if I'm pregnant?
Please note that in some cases during pregnancy you are more prone to dizziness, and all throughout the experience the ground will be a hard surface. For safety reasons, we do not recommend this to those who are pregnant, however, the visual VR aspect of the experience itself will not cause any harm during pregnancy. If you do intend to attend while pregnant, it is recommended to consult your doctor before your experience. Please note that at one point during the experience you are requested to bend down to access one of the chapters.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment (blocking all vision of your surroundings) is incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller. If you are entering in a group, we can stagger your entrance so that there is a guardian from your group with the child in the stroller/carrier at all times.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience and there are no chairs available during the 45-minutes you are in the virtual environment. There are benches in the lobby that can be used before and after the experience. If you need to take a break during the experience, please raise your hand and one of our staff can assist you.
Can a person with a heart condition, an implanted medical device, or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition, an implanted medical device or epilepsy cannot take part in our immersive virtual reality expedition.
Will there be strobe lights?
There will not be strobe lights. The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy.
Can children do virtual reality alone?
Children aged 6 to 14 must be accompanied to take part in the experience.
Horizon of Khufu: A Journey in Ancient Egypt is suitable for families with children aged 6 and above. Children under the age of 6 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset,
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @fever_global. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
