About the experience
What can I expect from the event?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt.
Where is the experience located?
The experience is located at Immersive Center Donauturm, Donauturmplatz 1, 1220 Vienna, Austria.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue. You'll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.
How long does the experience last?
The immersive virtual reality experience lasts about 45 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Will food and beverage be available on site for purchase?
Yes, there will be non-alcoholic beverages available on site for purchase at our lobby. There is also a Restaurant in the Donauturm.
Will there be merchandise for sale?
Yes, a retail shop will be available on-site, along with an AI Photo Booth where guests can purchase photos of themselves transformed into space-inspired scenes, like holding a galaxy or posing with a supernova or black hole.
Is there parking available?
The venue has on-site parking available at the Donauturm.
In which language is the experience available?
Enjoy the experience in three languages: German, English and French.
What is the recommended age for children to attend?
Yes, the experience uses wireless, free-roam VR headsets with real-time motion tracking. Guests’ physical movements, gestures, and positioning are mirrored in the virtual environment, enabling natural, intuitive exploration. The system supports shared experiences with up to 6 participants, and includes interactive elements that allow guests to engage directly with the environment and narrative.
Is there a dress code?
We have our helpful staff at each phase of the experience, and there is a virtual guide in the experience. If you need additional assistance throughout the duration of the Virtual Reality experience, you can raise your hand and our staff members can answer any questions.
What is the minimum age and height for the immersive expedition?
The minimum age for the immersive virtual reality expedition is 6 years. However, this event is more suitable for children aged 9 and over. Parents and/or legal guardians are solely responsible for all children. This is to ensure the safety of the children.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps. For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site. You will be able to wear your glasses, so please bring any prescription eyewear that aids your vision.
Is it possible to wear glasses?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
Note to any visitors wearing prescription glasses: we advise using normal reading glasses, as other types such as varifocals may lower the overall viewing experience.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 4 people can follow the expedition and travel together.
Is it possible to sit during the experience?
No, the experience is made for you to wander the space for 45 minutes. For individuals with reduced mobility we suggest bringing a movement aid such as a wheelchair or a walker.
What does the equipment consist of?
The immersive expedition equipment consists of an adjustable virtual reality headset. The headset is compatible with glasses, so please bring your prescription eyewear.
Are personal backpacks allowed into the experience?
Personal backpacks (even small ones) are not permitted during the experience. Smaller bags can fit into complimentary lockers on-site.
Are there lockers and or a coat check on site?
Yes, lockers are available on-site.
About tickets
Where can I get tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit and debit cards.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Can I get a gift card?
Yes, by going to the gift card section
HERE, you can buy a gift card online which can be used for the experience.
Do I need to print my ticket?
No, we can scan your ticket electronically on your phone. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the
Apple App Store or
Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Do all the members of my group have to be together to begin the experience?
Yes, if you want to do the experience together you must register together on-site. If your group may arrive at different times, we suggest you order your tickets separately.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please
contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our
T&Cs.
Can I come back a second time for free?
No, tickets for the experience are valid for a one-time entry.
Can I make a group booking?
Yes, Horizon of Khufu: A Journey in Ancient Egypt is a great activity for schools and day camps interested in exploring history, art, and technology. The VR experience also makes for a novel team bonding or large group activity. We offer preferential pricing for groups and will work with you to create a fun and enriching experience. For more information, please don't hesitate to contact us at immersive-center@creartive-group.com with your preferred attendance date and the size of your group.
Do you offer press passes?
If you would like a press pass, please email immersive-center@creartive-group.com.
About access to the event
When should I arrive for my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. Please note that you can only enter the building starting from 10:00. If you miss your check-in time, speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon arrival; otherwise, you may lose your ticket.
Can I bring animals? Are service dogs allowed?
Due to the nature of multi-user tracking technology, non-service animals are not allowed in order to avoid collision with other users in virtual reality.
Service animals are welcome at our venues. For safety reasons, however, service animals generally cannot be in the VR play area while participants are wearing headsets. During the VR experience, guests lose vision and awareness of their surroundings, which could create a risk of injury to you, your animal, or other guests.
To make sure you can still enjoy the experience, we offer the following accommodation:
Companion Ticket: If you would like your service animal nearby, we can provide complimentary admission at the entrance of the experience for a companion to join you during your session. The companion will not wear a VR headset but can accompany you and your service animal in the VR arena to supervise and ensure the animal remains safe and close.
Our team is happy to work with you to plan the best option for your visit.
What are the closest stations? What's the best public transportation?
There are several public transportation options available. The closest metro station is Kaisermühlen-VIC (U1 line).
Is the venue accessible?
Yes, the event is held in an accessible venue and includes accessible entrances and exits, restrooms, point of sales, seating areas, and accessible routes throughout the space.
What are the prohibited items at the experience?
Weapons, drugs, sharp objects, and outside food or drinks are not permitted. Smoking and vaping are not allowed.
Will restrooms be available on site?
Yes, restrooms will be available within the venue for your convenience. Please ask our staff if you are unable to locate them.
Do you offer carer tickets?
Yes, guests who require assistance throughout the experience may request one complimentary ticket for a personal assistant, caregiver, or support worker at the venue entrance.
Is the experience accessible for people with reduced mobility?
Yes, the experience is fully accessible for guests with reduced mobility. The venue offers street-level entry and is adapted to accommodate wheelchairs and other mobility devices.
Can virtual reality be uncomfortable or unsuitable for some guests?
Virtual reality is designed to be immersive and enjoyable, but some individuals may experience discomfort while using a VR headset. The experience may not be suitable for guests with claustrophobia or vertigo.
Guests prone to motion sickness may experience symptoms such as dizziness, nausea, or drowsiness during or after the experience.
Is the experience accessible for deaf/visually impaired people?
Some individuals may be more susceptible to dizziness or fainting during pregnancy, and the experience takes place on a hard walking surface throughout. For these reasons, we do not generally recommend the experience for pregnant guests.
The VR content itself is not known to cause harm during pregnancy. Guests who choose to participate while pregnant should consult their doctor beforehand.
Can I participate while carrying a baby or using a stroller?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
Is it safe to experience this if I'm pregnant?
The default experience is designed as a walkthrough 45 minute experience and does not include seating within the virtual environment. The expedition is optimized to ensure that individuals using wheeled mobility devices can use their devices throughout the experience. There are benches in the lobby that can be used before and after the experience. If you need to take a break during the experience, please raise your hand and one of our staff can assist you.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment (blocking all vision of your surroundings) is incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller. If you are entering in a group, we can stagger your entrance so that there is a guardian from your group with the child in the stroller/carrier at all times.
How do I avoid bumping into walls and other people during the experience?
The experience includes built-in visual safety cues to help you navigate your space. Walls and columns will appear as red mesh grids. If you see them, simply step away to maintain a safe distance.
All guests appear as translucent, starry avatars. Members of your group will have their names displayed above their avatars, while other guests will appear without names.
If you notice a red bubble around a guest’s avatar, it means they’ve requested extra space. Please give them additional room.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience and there are no chairs available during the 45-minutes you are in the virtual environment. There are benches in the lobby that can be used before and after the experience. If you need to take a break during the experience, please raise your hand and one of our staff can assist you.
Can a person with a heart condition, an implanted medical device, or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition, an implanted medical device or epilepsy cannot take part in our immersive virtual reality expedition.
Will there be strobe lights?
There will not be strobe lights. The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy.
Can children do virtual reality alone?
Children aged 6 to 14 must be accompanied to take part in the experience.
Horizon of Khufu: A Journey in Ancient Egypt is suitable for families with children aged 6 and above. Children under the age of 6 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset,
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @fever_global. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
Is there a Lost & Found?
Please ask the staff if you have misplaced your belongings as soon as possible or contact us at immersive-center@creartive-group.com..
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
