THE EXPERIENCE
What can I expect from The Horizon of Khufu?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt. This expedition takes visitors to the heart of an exceptional monument from a fascinating era.
How long does the experience last?
The immersive virtual reality experience lasts 45 minutes. We recommend you allow 1 hour to drop off your personal belongings and get ready. In what language is the experiment presented? The experience is presented in English and French.
Is the experience accessible for children?
The experience is accessible to those who are 8 years of age or older. Children aged 8-12, will need a waiver signed by their parent/guardian before starting the experience. Children under the age of 8 will not be admitted, to include little ones in baby carriers, as it is not recommended by VR manufacturers.
Can I offer a gift voucher?
Yes, you can purchase a gift voucher online, you can select from the different pricing options. You can go to the page
here.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only
and would love for you to tag us at @horizondekheops_montreal.
Please note,
the use of flashes and tripods are strictly prohibited. Press photography
(and any other photography for professional use) is only possible if
authorized by a staff member.
Is it possible to sit during the experience?
No. The experience is made for you to wander the space for 45 minutes. For individuals with reduced mobility, we are happy to accommodate you. Please see more information below.
Is it possible to wear eyeglasses?
Yes, people who wear glasses can experience our expedition in virtual reality. We will have staff on hand to help show them how to position the headset correctly.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience. Although we do not offer guided visits, you will always be able to interact with one of our staff members for any needs and or questions.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
What is the minimum age and height for the immersive expedition?
The immersive virtual reality expedition is forbidden for children under 8 years old and less than 1.30 meters tall. Children over 8 are the sole responsibility of their parent(s) and/or guardian(s).
Is it necessary to dress a specific way for this experience?
For your comfort, we recommend dressing comfortably and wearing suitable
shoes. Because you will be wearing a VR headset, please refrain from wearing
hats or caps.
For everyone's safety, we kindly ask you to store your
backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
A group is made up of 3 visitors, but several groups of 3 people can follow the expedition and travel together.
Is the experience accessible for people with reduced mobility?
Yes, the immersive expedition is accessible to people with reduced mobility.
Can a deaf or hard-of-hearing person follow the experience?
No, the visual content of our immersive expedition is not subtitled.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
TICKETING
What are the prices, conditions of application and supporting documents to be presented on site?
Please, see the Tickets section of our website to access pricing.
Where can I get tickets?
We recommend getting your tickets ahead of time through the FEVER website.
What methods of payment are accepted on site?
Accepted methods of payment are credit and debit cards.
Can I reschedule my tickets?
Generally, Fever tickets are non-refundable. Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact
Fever Customer service indicating your ticket ID. For more information, you can refer to our
T&Cs.
What happens if I am late for my time slot?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Is it possible to transfer a ticket to someone else?
If you wish to transfer ownership of your ticket to another person, you can do so from your Fever account. Tickets can only be transferred individually. Once you've transferred a ticket, we cannot undo the action. Any order with a transferred ticket will become non-refundable.
Is it possible to buy a ticket at the door?
It is possible to purchase tickets on-site. However, we highly recommend getting your tickets in advance!
Do I have to print my ticket?
No, your contactless tickets will be validated directly. You can find your ticket with the QR code in the Fever app, within the Tickets section or in your mail reminder which will arrive one day before your selected session.
Can I come back a second time for free?
Tickets for the experience are valid for one entry only.
Can I refund my ticket(s)?
"All ticket purchases for The Horizon of Khufu are final sale. No refunds will be made, and no order can be cancelled. For more information, please go to the conditions of sale accepted before the purchase. For more information, you can refer to our
T&Cs.
LOCATION & PARKING
Is there parking available?
The Horizon of Khufu does not offer parking, but a paid parking service is next to Montreal's Old Port venue. Alternatively, you can find city-operated parking spots around the area.
Are there lockers and or a coat check on site?
Lockers with keys are at your disposal. It is important to access them before entering the experience.
What are the closest metro stations?
The closest Metro stations are Place d'armes and Champ-de-mars.
Are there bathrooms available at the venue?
Yes, we have bathrooms at your disposal.
MERCH & CAFÉ
Is there any merchandise for sale on site?
Yes, there is Horizon of Khufu merchandise available to purchase on site.
HEALTH & SECURITY
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be
uncomfortable for some individuals. It's not recommended for those with
claustrophobia.
People prone to motion sickness may also experience
discomfort when using a VR headset. This might lead to symptoms like
drowsiness, increasing the risk of injury during real-world activities.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
It is not recommended for a person with a heart condition or epilepsy to participate to the activity.
Can children do virtual reality alone?
Children aged 8 to 12 must be accompanied to take part in the experience.
The Horizon of Khufu experience is suitable for families with children aged 8
and above. Children under the age of 8 are not allowed to participate, even
when carried by an adult, for safety reasons.
If a parent or guardian
accompanying a child under the age of 13 wishes them to use a virtual
reality headset, a waiver can be signed on-site to acknowledge the risks and
authorize the activity. Please note that the accompanying adult cannot
supervise or assist the child during the virtual reality segment.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs only for a seated experience to avoid collision with other users in virtual reality.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment and immersive medium makes it unsafe to carry a baby, whether it's on the stomach or back, and the use of a stroller is also considered unsafe.
I have hearing aids. Am I able to do the experience?
You can still do the experience with hearing aids, but it will not be possible to link them to the headphones. The experience doesn't offer subtitles.
GROUP BOOKINGS
Are school group visits offered?
Yes, The Horizon of Khufu is a great activity for schools and day camps interested in exploring history, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact us at
groupes@horizonkheopsmontreal.ca
Are corporate or private group tours available?
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
How many people can take part in the experience in the same group?
A group is made up of 3 visitors, but several groups of 3 people can follow the expedition and travel together.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
