THE EXPERIENCE
What can I expect from The Horizon of Khufu?
The Horizon of Khufu is a unique virtual reality expedition that takes visitors on an immersive journey through ancient Egypt, exploring the heart of the exceptional monument during a fascinating era.
How long does the experience last?
The VR experience has an approximate duration of 45 minutes. We recommend you allow 15 minutes to drop off your personal belongings and get ready.
In what language is the experience presented?
The experience is available in English, Spanish, Mandarin and French. Subtitles are not available.
Is the experience accessible for children?
The experience is suitable for children aged 8 and above. Children under 8 are not allowed to participate, even when carried by an adult, for safety reasons. Children aged 8-12 must be accompanied. For minors, a parent or guardian must sign a waiver on-site if they wish their child to use a VR headset, acknowledging the risks and authorizing their participation. Please note that the accompanying adult cannot supervise or assist the child while in VR.
Can I offer a gift voucher?
Can I take pictures or record the experience?
Yes. Photos and videos for personal use are allowed. We encourage you to tag us at @horizondekheops_montreal. Please seek staff approval if they appear in your photos/videos.
Flashes and tripods are prohibited. Professional photography requires management authorization.
Do you offer guided visits?
In the VR experience, you will be accompanied by a virtual tour guide. Additionally, on-site staff can answer any additional questions you may have.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
What is the minimum age and height for the immersive expedition?
The immersive virtual reality expedition is forbidden for children under 8 years old and less than 1.30 meters tall. Children over 8 are the sole responsibility of their parent(s) and/or guardian(s).
Is it necessary to dress a specific way for this experience?
For your comfort, we recommend dressing comfortably and wearing suitable
shoes. Because you will be wearing a VR headset, please refrain from wearing
hats or caps.
For everyone's safety, we kindly ask you to store your
backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
Groups consist of 4 visitors, but multiple groups can follow the experience together.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
Are there any potential risks associated with the experience?
The experience may lead to a loss of balance which could cause a fall. The experience is therefore less suitable for people susceptible to vertigo or with severe balance issues or health concerns. Please, advice our team before participating so that we can assist you with the smoothest experience possible. As with any VR experience, some participants may experience mild discomfort or disorientation. Those prone to motion sickness or balance issues might feel unsteady or nauseous. We take safety seriously and have measures in place to assist all participants.
Is it safe to experience this if I'm pregnant?
There are no contraindications from the manufacturer of the virtual reality headsets stating that it is unsafe to experience it while pregnant. However, it is recommended to consult your doctor before your experience. Please note that during your experience, it is suggested to bend down to access one of the chapters.
TICKETING
What are the prices and conditions?
Please refer to the
Tickets section of our website for pricing and conditions.
Where can I get tickets?
We recommend getting your tickets ahead of time through the FEVER website.
What methods of payment are accepted on-site?
We accept credit and debit cards. Cash is not accepted.
Can I reschedule my tickets?
Generally, Fever tickets are non-refundable. Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact
Fever Customer service indicating your ticket ID. For more information, you can refer to our
T&Cs.
What happens if I am late for my time slot?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Is it possible to transfer a ticket to someone else?
If you wish to transfer ownership of your ticket to another person, you can do so from your Fever account. Tickets can only be transferred individually. Once you've transferred a ticket, we cannot undo the action. Any order with a transferred ticket will become non-refundable.
Is it possible to buy a ticket at the door?
It is possible to purchase tickets on-site. However, we highly recommend getting your tickets in advance!
Do I have to print my ticket?
No, your contactless tickets will be validated directly. You can find your ticket with the QR code in the Fever app, within the Tickets section or in your mail reminder which will arrive one day before your selected session.
Can I come back a second time for free?
Tickets for the experience are valid for one entry only.
Can I refund my ticket(s)?
All ticket purchases for The Horizon of Khufu are final sale. No refunds will be made, and no order can be cancelled. For more information, please go to the conditions of sale accepted before the purchase. For more information, you can refer to our
T&Cs.
LOCATION & PARKING
Is there parking available?
We don’t offer parking, but paid parking is available next to Montreal's Old Port venue and in city-operated spots nearby.
Are there lockers and or a coat check on site?
Yes, lockers with keys are available. You will have access to them before entering the experience. Please note lockers are in limited quantity.
What are the closest metro stations?
The closest Metro stations are Place d'Armes and Champ-de-Mars.
Are there bathrooms available at the venue?
Yes, we have bathrooms at your disposal.
MERCH & CAFÉ
Is there any merchandise for sale on site?
Yes, there is Horizon of Khufu merchandise available to purchase on site.
ACCESSIBILITY
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
VR is not recommended for those with claustrophobia, agoraphobia, fear of heights, or epilepsy. People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
I have balance issues or a history of vertigo. Can I still participate?
This experience can trigger vertigo. We offer canes and wheelchairs, in limited quantities, for added stability during the experience. Please inform our staff upon arrival, and they'll be happy to assist you.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
We do not recommend participation for those with these medical conditions. If you have any concerns about your health and ability to participate, please consult with your healthcare provider before attending.
Is the experience wheelchair accessible?
The experience is accessible to individuals using a wheelchair, whether manual or motorized. To ensure smooth and safe movement within the immersive environment, we recommend that motorized wheelchairs be set to manual mode whenever possible.
Wheelchairs are available on-site for those who may need them.
A complimentary ticket for a carer is offered and recommended to support the experience.
Are service dogs allowed?
Due to the multi-user tracking technology, service dogs are not permitted.
Can you do the experience with a child in a baby carrier or stroller?
For safety reasons, babies are not allowed in the experience, whether in carriers or strollers.
I have hearing aids. Am I able to do the experience?
You can participate with hearing aids, but they cannot be linked to the VR Headset.
Can I take breaks or sit down during the 45-minute experience?
While the experience is designed to be continuous, our staff can assist if you need a short break. Please let us know before the experience begins if you require accommodations.
Can I wear eyeglasses?
Yes, eyeglasses can be worn. Staff will help position the headset correctly. Nearsighted individuals should keep their glasses on. Reading glasses and farsighted glasses are not necessary. The maximum supported width for glasses is 150 mm (5.9 in), larger frames may pose a problem, so we suggest wearing contacts if available.
Is the experience accessible for deaf or hard-of-hearing individuals?
Subtitles or captions are not available for this experience.
GROUP BOOKINGS
Are school group visits offered?
Yes, The Horizon of Khufu is a great activity for schools and day camps interested in exploring history, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact us
here.
Are corporate or private group tours available?
Yes, we can accommodate corporate and or private groups! Please get in touch with us
here.
Do all the members of my group have to be together to register?
Yes, if you want to experience it together. If you expect your group members to arrive at different times, we suggest you order your tickets separately.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
