ABOUT THE EXPERIENCE
What can I expect from The Horizon of Khufu?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt.
Where is the experience located?
The experience is located at Eclipso NYC, 555 West 57th Street NY, NY 10019.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The immersive virtual reality experience lasts 45 minutes.
In which languages is the experience available?
Enjoy the experience in two languages: English and French.
Can I purchase a gift voucher?
Yes, you can purchase a gift voucher online, refer to the Gift Card section.
Can I take pictures or record the experience?
Yes, we invite our guests to take photos and videos for personal use before or after being in the VR experience itself. Please note, the use of flashes and tripods are strictly prohibited.
Are cell phones permitted inside the VR immersive area?
No, all guests should be quiet in this area and whisper so everyone can enjoy the experience.
Is it possible to sit during the experience?
No. The experience is made for you to walk around the space for 45 minutes. For individuals with reduced mobility, wheelchairs are acceptable, however it is not recommended for individuals with limited balance stability.
What if I wear eyeglasses?
If you wear eyeglasses you'll be able to try the experience. Our staff will help fit the headset correctly to accommodate you.
Do you offer guided visits?
No, but our staff is always available during the experience if there's anything you need.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
What is the minimum age and height for the immersive expedition?
Children must be 8 years old to participate in the experience with a minimum height requirement of 4'6". Any child below the age and height requirement will not be allowed to partake in the experience. Children are the sole responsibility of their parent(s) and/or guardian(s).
What should I wear?
For your comfort, we recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 3 people can follow the expedition and travel together.
Is the experience accessible for people with reduced mobility?
Yes, our venue is equipped to facilitate access, and the space hosting the expedition is free of steps. Furthermore, the equipment is tailored to accommodate individuals with reduced mobility in wheelchairs. However, the experience is not recommended for individuals with limited balance stability.
Are backpacks allowed into the experience?
Yes, we provide lockers to store your belongings although we recommend guests travel lightly.
Is the equipment cleaned between use?
All our headsets are thoroughly cleaned with antibacterial sanitizing wipes after each session.
Do you serve food and drinks?
Unfortunately, we do not serve food or drinks.
Is there a lost & found?
Yes, please contact the venue for more information.
TICKETING
Where can I get tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the
Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit, debit cards, and Apple Pay.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking 'Transfer Tickets' on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the 'Tickets' section of the Fever app. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the
Apple Store or
Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
LOCATION & PARKING
Where is the venue?
The venue is at 555 West 57th Street NY, NY 10019.
What are the closest metro/bus stations?
By subway:
59 St Columbus Circle- A/C/B/D/1 trains. 10 min walk.
50 St - E train, 12 min walk.
57 St - 7 Av N/Q/R/W trains, 12 min walk.
By bus: M11, M12, M31.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for directions.
HEALTH & SECURITY
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia.
People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Is it safe to experience this if I'm pregnant?
There are no contraindications from the manufacturer of the VR headsets stating that it is unsafe to experience it while pregnant. However, we recommend you consult your doctor before participating. Please note that during your experience, it is suggested to bend down to access one of the chapters.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
It is not recommended for a person with a heart condition or epilepsy to participate in the activity.
Can children do virtual reality alone?
The Horizon of Khufu experience is suitable for families with children aged 8 and above. From 8 to 17 they must be accompanied by an adult. Children under the age of 8 are not permitted to enter the premises and will not be allowed to participate, even when carried by an adult, for safety reasons. The minimum height required is from 4’6” due to safety reasons, any child below won’t be allowed to partake in the experience.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs only for a seated experience to avoid collision with other users in virtual reality.
Is the experience accessible for deaf/visually impaired people?
You can still do the experience with hearing aids, but it will not be possible to link them to the headphones. The experience doesn't offer subtitles.
Will there be strobe lights?
This event won't include strobe lights.
