THE EXPERIENCE
What can I expect from The Horizon of Khufu?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt.
Where is the experience located?
CF Chinook Centre
6455 Macleod Trail, Calgary, AB T2H 0K8, Canada
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The immersive virtual reality experience lasts 45 minutes. We recommend you allow 1 hour to drop off your personal belongings and get ready.
In which languages is the experience available?
Enjoy the experience in two languages: English and French.
Can I purchase a gift voucher?
Yes, you can purchase a gift voucher online, refer to the Gift Card section.
Can I take pictures or record the experience?
Yes, we invite our guests to take photos and videos for personal use before or after being in the VR experience itself. Please note, the use of flashes and tripods are strictly prohibited.
Are cell phones permitted inside the VR immersive area?
No, all guests should be quiet in this area and whisper so everyone can enjoy the experience.
Is it possible to sit during the experience?
While the experience is designed to be continuous, our staff can assist if you need a short break. Please let us know before the experience begins if you require accommodations.
What if I wear eyeglasses?
Yes, people who wear glasses can experience our expedition in virtual reality. We will have staff on hand to help show them how to position the headset correctly.
Do you offer guided visits?
In the VR experience, you will be accompanied by a virtual tour guide. Additionally, on-site staff can answer any additional questions you may have.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
Is the experience accessible for children?
The experience is suitable for children aged 8 and above. Children under 8 are not allowed to participate, even when carried by an adult, for safety reasons. Children aged 8-12 must be accompanied. For minors, a parent or guardian must sign a waiver on-site if they wish their child to use a VR headset, acknowledging the risks and authorizing their participation. Please note that the accompanying adult cannot supervise or assist the child while in VR.
What is the minimum age and height for the immersive expedition?
The immersive virtual reality expedition is forbidden for children under 8 years old and less than 1.30 meters tall. Children over 8 are the sole responsibility of their parent(s) and/or guardian(s).
What should I wear?
For your comfort, we recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps. For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
A group is made up of 3 visitors, but several groups of 3 people can follow the expedition and travel together.
Is the experience accessible for people with reduced mobility?
Yes, the immersive expedition is accessible to people with reduced mobility.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
Is the equipment cleaned between use?
All our headsets are thoroughly cleaned with antibacterial sanitizing wipes after each session.
Do you serve food and drinks?
Unfortunately, we do not serve food or drinks.
Is there parking available?
Free parking will be available.
Is there a lost & found?
Yes, please contact the venue for more information.
TICKETING
Where can I get tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the
Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit, debit cards and Apple Pay.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the
Apple App Store or
Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the
Apple Store or
Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please
contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow. No refunds are permitted under any circumstances. For more information, you can consult our
T&C.
ACCESSIBILITY
What are the closest metro/bus stations?
To plan your trip using Chinook CTrain Station and various bus routes, visit the
Calgary Transit website.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia. People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Is it safe to experience this if I'm pregnant?
There are no contraindications from the manufacturer of the virtual reality headsets stating that it is unsafe to experience it while pregnant. However, it is recommended to consult your doctor before your experience. Please note that during your experience, it is suggested to bend down to access one of the chapters.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
It is not recommended for a person with a heart condition or epilepsy to participate in the activity.
Can children do virtual reality alone?
The Horizon of Khufu experience is suitable for families with children aged 8 and above. From 8 to 17 they must be accompanied by an adult. Children under the age of 8 are not permitted to enter the premises and will not be allowed to participate, even when carried by an adult, for safety reasons. The minimum height required is from 4’6” due to safety reasons, any child below won’t be allowed to partake in the experience.
Are service dogs allowed?
Due to the nature of the multi-user tracking technology, we permit service dogs only for a seated experience to avoid collision with other users in virtual reality.
Is the experience accessible for deaf/visually impaired people?
You can still do the experience with hearing aids, but it will not be possible to link them to the headphones. The experience doesn't offer subtitles.
Will there be strobe lights?
This event won't include strobe lights.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
