THE EXPERIENCE
What can I expect from the event?
The Horizon of Khufu is a unique virtual reality expedition that takes visitors on an immersive journey through ancient Egypt, exploring the heart of the exceptional monument during a fascinating era.
Where is the experience located?
The experience will be located at West Edmonton Mall, Level 2 | Phase III next to Sport Chek.
Is there parking available?
Visitors can park in the West Edmonton Mall parkades or surface-level parking lot. Valet service is offered at entrance 50. Handicap parking spaces are located at each entrance and level of the mall. Parking lots 48, 50, and 58 have the most handicap parking spots available.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The VR experience has an approximate duration of 45 minutes. We recommend you allow 15 minutes to drop off your personal belongings and get ready.
In what language is the experience presented?
The experience is available in English, Spanish, Mandarin and French. Subtitles are not available.
Is the experience accessible for children?
The experience is suitable for children aged 8 and above. Children under 8 are not allowed to participate, even when carried by an adult, for safety reasons. Children aged 8–12 must be accompanied. For minors, a parent or guardian must sign a waiver on-site if they wish their child to use a VR headset, acknowledging the risks and authorizing their participation. Please note that the accompanying adult cannot supervise or assist the child while in VR.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at
@infinityexperiences_official. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Is the experience the same for everyone?
Yes, the experience is the same for each visitor.
Is it necessary to dress a specific way for this experience?
We recommend comfortable clothing and closed-toe shoes. Avoid hats or caps due to the VR headset. Backpacks and handbags are to be stored in the provided lockers. Heels are not recommended.
How many people can take part in the experience in the same group?
Groups consist of 4 visitors, but multiple groups can follow the experience together.
Are there any potential risks associated with the experience?
The experience may lead to a loss of balance which could cause a fall. The experience is therefore less suitable for people susceptible to vertigo or with severe balance issues or health concerns. Please, advise our team before participating so that we can assist you with the smoothest experience possible. As with any VR experience, some participants may experience mild discomfort or disorientation. Those prone to motion sickness or balance issues might feel unsteady or nauseous. We take safety seriously and have measures in place to assist all participants.
Are backpacks allowed into the experience?
For the safety of others, backpacks (even small ones) are not permitted.
Can I bring my baby?
For safety reasons, babies are not allowed in the experience, whether in carriers or strollers.
Is it safe to experience this if I'm pregnant?
There are no contraindications from the manufacturer of the virtual reality headsets stating that it is unsafe to experience it while pregnant. However, it is recommended to consult your doctor before your experience. Please note that during your experience, it is suggested to bend down to access one of the chapters.
Will food and beverage be available on site for purchase?
You will be able to purchase food and beverage at this event; however, please note that there won't be gluten-free or vegan options.
Are there lockers and or a coat check on site?
Yes, lockers with keys are available. You will have access to them before entering the experience. Please note lockers are in limited quantity, on a first come first serve basis.
Are there bathrooms available at the venue?
Yes, bathrooms are available at the mall.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
TICKETING
What are the prices and conditions?
Please refer to the
Tickets section of our website for pricing and conditions.
Where can I get tickets?
You can purchase tickets:
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets:
What payment methods are accepted on-site?
Payment methods accepted on-site include credit and debit cards. Cash is not accepted.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the
Apple Store or
Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket. If you arrive late, your entry cannot be guaranteed.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at AAAAA
Is there an age requirement?
This experience only allows guests above 8 years old.
ACCESSIBILITY
Can I bring animals? Are service dogs allowed?
Unfortunately, no animals are allowed due to the multi-user tracking technology.
Is the experience accessible for people with reduced mobility?
Yes, with certain conditions. All entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
Please note: Motorized wheelchairs are not permitted as they can damage our floor-mounted equipment.
For those with reduced mobility (RM), we have a few different options available to accommodate you:
Guests with reduced mobility and requiring a companion: Companions are strongly encouraged to participate in the virtual reality component to share the experience. One companion is entitled to free admission. Manual Transport Wheelchairs are available on-site, free of charge.
Guests with reduced mobility attending alone: We can activate a slightly larger virtual protection radius around you during the VR component to ensure your safety.
Options for motorized wheelchair users:
Motorized Wheelchairs that can be switched to manual mode are
accepted.
One free admission for a companion who is encouraged to
participate in
the VR experience.
If your motorized wheelchair cannot operate in manual mode, we
offer an
edited seated 360° immersive documentary version of the
experience. It’s
non-interactive but runs for a similar duration.
Manual Transport Wheelchairs are available on-site free of
charge. We
recommend calling in advance to reserve one.
Can I wear eyeglasses?
Yes, eyeglasses can be worn. Staff will help position the headset correctly. Nearsighted individuals should keep their glasses on. Reading and farsighted glasses are not necessary. Maximum supported width for frames is 150 mm (5.9 in); larger frames may pose an issue, so we suggest wearing contacts if possible.
Is the experience accessible for deaf or hard-of-hearing individuals?
Closed captions are available for SPACE EXPLORERS : THE INFINITE.
Can I participate with hearing aids?
You can participate with hearing aids, but they cannot be linked to the VR Headset.
I have balance issues or a history of vertigo. Can I still participate?
This experience can trigger vertigo. Please inform our staff upon arrival, and they'll be happy to assist you.
What are the accessibility options for a visually impaired individual?
A visually impaired individual visiting SPACE EXPLORERS: THE INFINITE will be limited to the seated experience to reduce collision risks. A visually impaired individual is entitled to a companion with free admission.
Is the experience safe for people with heart conditions or epilepsy?
We do not recommend participation for people with heart conditions or epilepsy. If you have any concerns, consult with your healthcare provider before attending.
Can the VR experience be uncomfortable or unsuitable for certain people?
VR is not recommended for those with claustrophobia, agoraphobia, fear of heights, or epilepsy. People prone to motion sickness may also feel discomfort and symptoms like drowsiness, which could increase injury risk during real-world activity.
Are there chairs available? Can I be seated during the experience/exhibition?
While the experience is designed to be continuous, our staff can assist you if you need a break. Please let us know before the experience begins if you need accommodations.
GROUPS RESERVATIONS
Are school group visits offered?
Yes, The Horizon of Khufu is a great activity for schools and day camps interested in exploring technology, art, and history. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students.
For more information, please don't hesitate to contact us at groups@horizonkhufuedmonton.ca.
Are corporate or private group bookings available?
Do all the members of my group have to be together to register?
Yes, if you want to experience it together. If your group members are expected to arrive at different times, we recommend purchasing tickets separately.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
