THE EXPERIENCE
What can I expect from the event?
The Horizon of Khufu immersive expedition is a unique virtual reality experience taking visitors on a journey through ancient Egypt.
Where is the experience located?
The experience is located on the Transmission House, 11 Tib St, Manchester M4 1AF
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The immersive virtual reality experience lasts about 45 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Will food and beverage be available on site for purchase?
No, there will be no food and beverage sold in the venue. However, there are several cafes and restaurants nearby.
Is there parking available?
Manchester Northern Quarter Car Park is conveniently located right beside Transmission House.
In what language is the experiment presented?
Enjoy the experience in these languages: Dutch, English, Spanish, French and Chinese
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @fever_uk
Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience, and there is a virtual reality guide in the experience. If needed, you will always be able to interact with one of our staff members for any needs and or questions.
Will there be an audio guide?
Enjoy the experience in these languages: Dutch, English, Spanish, French and Chinese
What is the minimum age and height for the immersive expedition?
The minimum age authorized in the immersive virtual reality expedition is 10 years old. This experience is however more adapted to children starting from 11 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps.
For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 4 people can follow the expedition and travel together.
Is it possible to sit during the experience?
No, the experience is made for you to wander the space for 45 minutes. For individuals with reduced mobility, we are happy to accommodate you. Please see more information below.
What does the equipment consist of?
The immersive expedition equipment consists of an adjustable virtual reality headset.
Are personal backpacks allowed into the experience?
Personal backpacks (even small ones) are not permitted during the experience. These can be left in the lockers on site.
Are there lockers and or a coat check on site?
Yes, there will be lockers available on site.
GROUP BOOKINGS
Are school group visits offered?
Yes, Horizon of Khufu: A Journey in Ancient Egypt is a great activity for schools and day camps interested in exploring history, art, and technology. The VR experience also makes for a novel team bonding or large group activity. We offer preferential pricing for groups and will work with you to create a fun and enriching experience. For more information, please don't hesitate to contact us at groups@feverup.com with your preferred attendance date and the size of your group.
Are corporate or private group tours available?
If you would like to book for a large group, please reach groups@feverup.com with your preferred attendance date and the size of your group.
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
Do you offer press passes?
ABOUT TICKETS
Where can I get tickets?
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit and debit cards.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please
contact us if you need additional help. Make sure to include your ticket order number.
Can I get a gift voucher?
Yes, by going to the gift card section
HERE, you can buy a gift card online which can be used for the experience.
Do I need to print my ticket?
No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket with the QR code in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please
contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our
T&Cs.
Can I come back a second time for free?
Tickets for the experience are valid for one entry only.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
What are the closest stations? What's the best public transportation?
Transmission House is conveniently located in the heart of Manchester city centre, with excellent public transport links. The closest Tram stop is Market Street and bus stops service to Piccadilly Gardens; 15, 35, 36, 37, 38, 42 / 42A / 42B / 42C, 43, X50, 85 / 85A, 86, 101, 102, 103, 111, 142, 143, 250, 253, 255, 256, 263, 751, 797.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Anything which may disturb the other visitors like flash photography or alcohol are not allowed on the experience. For the safety of all guests, weapons and drugs are also not allowed. Food and liquids need to be stored in the lockers unless needed for medical purposes.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience. If you need a little rest, you will be able to find some seats available outside of the VR area for you to have a break. However, this may impact the flow and the time you spent in the experience.
Will restrooms be available on site?
Yes, restrooms will be available within the venue. We advise you to use the restrooms before checking in at the reception.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please
contact us.
ACCESS, HEALTH & SECURITY
Is the experience accessible for people with reduced mobility?
Yes, the immersive expedition is accessible to people with reduced mobility. The venue access is on the ground floor.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue. However, in some cases they would not be able to put on the VR headsets and go through the experience with you. Please contact our support team at hello@feverup.com for more information.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo.
People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Is the experience accessible for deaf/visually impaired people?
The visual content of our immersive expedition is not subtitled, so it is not suited for customers with a hearing impairment. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.
Will there be strobe lights?
This event won't include strobe lights.
Is it safe to experience this if I'm pregnant?
Please note that in some cases during pregnancy you are more prone to dizziness, and all throughout the experience the ground will be a hard surface. For safety reasons, we do not recommend this to those who are pregnant, however, the visual VR aspect of the experience itself will not cause any harm during pregnancy. If you do intend to attend while pregnant, it is recommended to consult your doctor before your experience. Please note that at one point during the experience you are requested to bend down to access one of the chapters.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment (computer on the back and headphones on the head) is incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition or epilepsy cannot take part in our immersive virtual reality expedition.
Can children do virtual reality alone?
Minors under 16 must be accompanied by an adult to take part in the experience.
Horizon of Khufu: A Journey in Ancient Egypt is suitable for families with children aged 10 and above. Children under the age of 10 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset.
Can I bring animals? Are service dogs allowed?
Due to the nature of multi-user tracking technology, we do not permit service dogs to avoid collision with other users in virtual reality.
Is it possible to wear eyeglasses?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
Note to any visitors wearing prescription glasses: we advise using normal reading glasses, as other types such as varifocals may lower the overall viewing experience.
I have hearing aids. Am I able to do the experience?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
An engaging VR experience
A journey 4,500 years back in time
A fun and educational experience
